can i use ann taylor gift card at loft

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I was directed to return the merchandise once I received it in order to get my money back.To do this, go to the "Hand Delivery" tab underneath "How would you like to deliver your e-Gift Card?".They said they would send me a new card again (also, again, never received card or any statement).Comenity Bank issues your Ann Taylor Card account.E-Gift cards can only be used online and not in-stores.For the first 4 years I had the account, no real qualms.
How do I do this?Raise, tYPE, value, oFF, price 213.89.0 211.76, details, delivery Redemption.Loft gift cards are available as physical and egift cards.I first opened an account in college (2010) while I was a shopgirl there.This physical gift card can be redeemed in store only.My card was about to expire last January/February and while I had a low or zero balance on it (I always made my monthly payments) I was never sent a new card to replace my expiring one.In the months leading to this period of time, I only had bought sale items with balances never reaching above 120 and would immediately pay at least half or the whole balance, but those times I didnt pay the whole balance immediately, Id be charged.